A social media post on May 8 claimed that IndiGo airline workers refused to let an adolescent with special needs board a plane with his parents on May 7 at the Ranchi airport. Union Civil Aviation Minister Jyotiraditya Scindia announced on May 9 that he will investigate the purported IndiGo Airlines incident and has promised an investigation. The event occurred at the Birsa Munda Airport in Ranchi, and a video of the brawl went viral.
IndiGo airline personnel refused to let an adolescent with special needs board a plane with his parents on May 7 at the Ranchi airport, according to a social media post on May 8. Jyotiraditya Scindia, the Union Civil Aviation Minister, declared on May 9 that he will investigate the alleged IndiGo Airlines incident and has pledged a probe. The altercation took place at Ranchi's Birsa Munda Airport, and a video of it went viral.
The ground crew waited until the very last minute for him to calm down, but to no avail. "The airline accommodated the family by providing them with a hotel room. The family flew to their destination this morning. IndiGo takes pride in being an inclusive company, both for staff and customers, with over 75k specially-abled passengers flying with the airline each month "the statement was added
Meanwhile, it is understood that the Directorate General of Civil Aviation (DGCA) has requested a report on the situation from IndiGo. "The DGCA is investigating this event and will take appropriate action," individuals familiar with the situation stated.
IndiGo airlines explained the issue by saying the boy was in a "state of fear" and that they couldn't transport him and his parents until he calmed down. According to reports, IndiGo's ground crew intimated that the special-needs child was "unable to fly" and made improper parallels to the child as inebriated people who were unfit to travel.
"The airline accommodated the family by providing them with a hotel room. The family flew to their destination early on Sunday morning. IndiGo takes pride in being an inclusive company for both employees and customers, with over 75K specially-abled passengers flying with the airline every month "In a statement, IndiGo stated.
The incident occurred on May 7, and it was brought to light after a video of the family's confrontations with airline employees went viral, drawing the attention of the Civil Aviation Ministry.